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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. Once orders are processed an automatic email will be issued by the system for your order shipment. Another email will be generated by the shipping source and sent to you with the tracking information. Some of these emails end up in SPAM. Please check SPAM if you are not seeing order notification and shipping emails. If you never receive order notifications please check your entered email first. Incorrectly entered emails will result in zero notifications for obvious reasons. Send me an email directly and sandman@airgundesigns.com for any other issues.

How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. Send me an email directly at sandman@airgundesigns.com if you need more assistance.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.  We use Stamps.com for shipping.  Emails are sent directly from Stamps.com when labels are created.  If you have not gotten a Stamps.com notification of your shipment either your shipment is not yet processed or labeled or you may be getting email blocked by SPAM filters.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. Use the Stamps.com shipping notification to directly track your package.  Some packages may take quite a bit of time to reach destinations. As long as your package is being scanned it is still moving in the system.  AirgunDesigns.com is not the USPS or UPS, we are a customer no different than our customers.  We do not see anymore information that our customers do for tracking. If a package has not arrived within a week of it's original projected delivery date then we can help initiate a search, but there is no magic person, phone number or group within the USPS or UPS that will immediately find and inform us of a packages status.  Most of the time is simply a waiting game. Packages must be undelivered for at least 30 days before any claim can be filed if a claim is available.
An item is missing from my shipment.
  Your order arrives and seems to be missing items. First check your order to make sure you actually ordered the items you believe are missing. If the items are on your order and a qty is listed as being shipped, but that item is not in the shipment, then make an immediate note and reply back to us from your order notification email that was sent out to you. Using this will automatically give us the order number and details. You can also send an email directly to sandman@airgundesigns.com. Please let us know what was missing and any order details.

My product is missing parts.
  Your order arrives and seems to be missing parts from an ordered item. First check your order to make sure you actually ordered the items and the parts you believe are missing.  If the item is in your order but you feel it is missing parts or components, then make an immediate note and reply back to us from your order notification email that was sent out to you.  Using this will automatically give us the order number and details.  You can also send an email directly to sandman@airgundesigns.com.  Please let us know what was missing and any order details.
When will my backorder arrive?
  AGD does not do backorders.